1. Overview
At Fruitthrill Enterprises, we are committed to providing high-quality fruit and vegetable powders. If for any reason you are not satisfied with your purchase, we are here to help.
2. Returns
Eligibility for Returns
- Condition: Products must be unused, unopened, and in the same condition that you received them.
- Packaging: Products must be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
Non-Returnable Items
- Perishable goods such as food products that have been opened.
- Products purchased on sale or with a discount.
Return Period
You have [30/60] days from the date of purchase to return eligible items.
3. Return Process
- Contact Us: Initiate the return process by contacting us at returns@fruitthrill.com. Provide your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: We will review your request and provide a Return Authorization Number (RAN) and return instructions if your return is eligible.
- Shipping: Pack the product securely in the original packaging and include the Return Authorization Number. Ship the product to the address provided in the return instructions. You are responsible for the cost of return shipping.
4. Refunds
Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Process
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
- Partial Refunds: Partial refunds may be granted for products that are not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account or credit card statement.
- Contact Your Bank: Then contact your bank or credit card company; it may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at refunds@fruitthrill.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at exchanges@fruitthrill.com with details of the defect or damage.
7. Shipping Damage Claims
If you received your order damaged, please contact us immediately at support@fruitthrill.com. Provide details and photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: support@fruitthrill.com